Terms of Service

Terms of Service


Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using our products or zenudo.com website (the “Service”) operated by Zenudo (“ZENUDO”, “us”, “we”, or “our”). These Terms apply to all visitors, license holders, account holders and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

In the event of any conflicting terms in the Terms and its appendices, the Terms shall take precedence over the appendices, except in any matters relating to the processing of personal data, in which case the Data Processing Agreement shall take precedence.


The Service

The Service is an analytics and reporting solution that helps customers collect their online data for reporting, analysis, and active data management. The Service is provided only electronically through the Zenudo Analytics Microsoft Office Add-In  , and through interfaces hosted by Zenudo


Accounts and Licenses

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Once you have created an account with us, you may then subscribe for a license using a credit card.  Upon successful subscription to Zenudo, you will be granted a license to use the Service.  The license will remain “Active” for the life of the subscription, and for as long as the account is in good standing.

When you start your Zenudo license, your subscription defaults to auto-renewal, meaning we will charge your credit card at the beginning of each new month period.  The Zenudo subscription will automatically renew, by charging your credit card, until auto-renewal is disabled



You can cancel your Zenudo license at any time by cancelling auto-renewal, through logging into your Account on zenudo.com

Once auto-renewal has been cancelled, the remaining time on the license will continue to run until it hits the expiration date, and then the subscription will be over. With auto-renewal off/cancelled, no additional payments will be made and the tools will shut off.

IMPORTANT: Note that while you can cancel future payments at any time, we will not refund the remaining days of your existing license, should you choose to cancel the subscription.

If your license has expired and you later decide to continue the subscription, you can buy the tool again from our site. All of your old reports will work

The only way to cancel your Zenudo subscription is by disabling auto-renewal (here).  If, for whatever reason, you are unable to disable auto-renewal, please contact us immediately at support@zenudo.comIf you breach these Terms we may terminate or suspend your account immediately, without prior notice or liability. We may terminate your account at the end of your billing cycle for any reason. If you wish to terminate your account, you can do so by contacting us.


Fees and payment

Access to selected features of the Service may be provided to you free of charge. ZENUDO reserves the right to implement fees or change the fees for certain services at any time by providing you notice on the Service or otherwise. When you subscribe to a license, you authorize ZENUDO or its third-party payment processors to charge the credit card identified by you (which you represent and warrant that you are authorized to use) all applicable fees for your purchase, including all applicable taxes, and you agree that our payment provider can store your credit card information.

If ZENUDO does not receive payment from your credit card provider, you agree to pay all amounts due upon demand and ZENUDO may suspend your access to the Services until full payment is received or terminate the Service. All sales are final and ZENUDO will not issue refunds, including for prepaid monthly fees. If you choose an automatic recurring payment and later decide to end your subscription, cancelling the payment is your responsibility. ZENUDO does not refund automatic payments not cancelled in time.


Intellectual property

The Service and its original content, features, and functionality are and will remain the exclusive property of ZENUDO and its licensors. The Service is protected by copyright, trademark, and other laws of both the EU and the US. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of ZENUDO.

ZENUDO may use your company name(s) and logo(s) for marketing purposes, including on the ZENUDO website and in press releases, promotional and sales literature, customer/prospect presentations, and customers lists.

Customer Data.

ZENUDO assumes no liability whatsoever for the data or other content collected from third-party services, such as (but not limited to) WeChat, Facebook, Google and Lazada, or from any custom connector services. You are solely responsible for ascertaining that you have the right to use the Service for gathering and processing any such data by using the Service, and you must obtain any such consents and authorizations as may be needed from time to time in relation to such data or other content and their processing by using the Service.

We do not assume any liability for such third-party services, custom connector services or software, and you are exclusively responsible for obtaining any necessary licenses or consents needed for their use. You must familiarize yourself with the applicable terms and conditions, including any restrictions on use, in relation to any such third-party services and custom connector services and you agree to comply with the third-party terms and conditions applicable to the third-party services and custom connector Services in addition to the terms of the Agreement.

Links to other web sites

Our Service may contain links to third-party websites or services that are not owned or controlled by ZENUDO. ZENUDO has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that ZENUDO shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Limitation of liability

In no event shall ZENUDO, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.